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Your one stop application for Incident and Asset management
Centram
Centram is a cloud hosted application helping organizations to effectively manage the support incidents. It also helps in managing and monitoring the assets tagged to employees.
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WHY CENTRAM?
At present, most organizations maintain support incidents/assets owned by employees in excel sheets/paperwork and face major challenges in keeping track of it. Centram helps organizations to monitor and track these under two umbrellas. Incident Management: Self Service portal to raise incidents, communicate with support agents and closure. Asset Management – Track Allocation/deallocation of assets to employees; helps in exit formalities.
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INCIDENT MANAGEMENT
- A self-service portal which helps employees/administrators to raise support incidents.
- Priorities/SLA defined as per best practices, can be customized.
- Reports/Dashboards in multiple formats.
- Support of Approval Process, Notifications/alert messages.
- Support of Watchlist, Surveys.
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ASSET MANAGEMENT
- Employees can request for an asset via the self-service portal.
- Approval process in place for assets which require it.
- Employees can view the allocated assets in the self-service portal with relevant details.
- Integration with employee offboarding process which helps organizations to clear employee exit formalities.
- Reports/Dashboards to track assets owned by employees across the organization.
- Support of Notifications/Alert messages.
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KEY OFFERINGS
- Elite look and feel, easy to use rich user experience.
- Flexible model in obtaining licenses.
- Supported on all major devices/browsers.
- A self-service cloud hosted portal.
- Integration support with other applications.
- Single Sign On supported.